Introduction

These Terms and Conditions are the standard terms which apply when you book on to one of our Dr Button EMDR Training courses, EMDR Refresher day, or EMDR workshops as listed here: EMDR Training in the UK | EMDR Training Dates

These terms and conditions apply to the order made by you when you book on one of our courses and to our provision of the services to you when delivering the courses (‘the Contract’). These terms and conditions apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. The Contract is the entire agreement between you and us in relation to its subject matter. Once you have booked with us and we have accepted your booking by email, the Contract between you and us will come into existence.

Applications

Applications for any of our courses must be made through Dr Button EMDR Trainings website.  We do not accept applications sent to any other emails or social media accounts. You will receive confirmation of your booking once eligibility has been confirmed. You will receive this via email to the email you provided.

Payments

Upon confirmation of acceptance onto the course, you will be sent an invoice for an agreed deposit amount.  Payments are accepted via BACS. BACS details will be sent to you in the invoice. The invoice will state when payments are due by. The balance of the course fees must be received 2 weeks prior to the course start date.

Full payment must be made when applications are submitted within 6 weeks of the first training day. This can be made via bank transfer, once your eligibility to attend is confirmed.

If you are being funded by an employer, we will liaise with your employer regarding payment; however, you must provide us with details of a relevant contact person to liaise with regarding payment of your training. Payments must be made within 30 days of your employer receiving the invoice.

Reference Letters

If you require a letter from us stating that you have completed our EMDR Accredited training then we are happy to provide this for an admin fee of £25.  You will need to provide us with a letter template which includes all the information required in order to provide this reference.

Transfer of Training

You may be able to transfer to another training with us depending on availability for your preferred course. This would be free of charge up to 4 weeks prior to your training.  After that, a £50 administration charge will apply.  Please note that this option permits only one transfer to another session. No transfers are permitted with less than 14 days before the start date of the course.

If you had received the discount for booking all 3 training parts consecutively /in the same venue you will be asked to pay this back as you are no longer eligible for this discount. This discount will be charged as well as the administration charge for the relevant notice period.

Where you are being funded by an organisation, we will consider a request by the same organisation to substitute a delegate if the original delegate is unable to attend.  This is at our discretion. If we accept a substitution, there will be a mandatory additional administration charge of £50 payable in advance of the course start date.  The substitute delegate must meet all participation criteria. If applicable, all materials previously received must be transferred to the replacement delegate.

Please contact Dr Button EMDR Training to discuss this at least 14 calendar days before the first training date.

Cancellations and Refunds:

All cancellations must be made via email to [email protected]  If you are emailing us to cancel, please include details of your order to help us to identify it. Your cancellation is effective from the date you send us the email.

You will have given us notice of cancellation in time, as long as you get your email to us before midnight on that day.

For the avoidance of doubt, if you are booked on an all parts of the course, then this is calculated as one booking with one start date. Accordingly, please use the date of your first booked training day for Part 1 as the relevant date for calculation of cancelling your order, if required.

The cancellation periods enable us to remain cost effective and allows us time to try and fill a cancelled booking. With regret therefore, no refunds will be made if the cancellation periods are not adhered to (even when your non- attendance is due to sickness or bereavement). If you are sick during the training or have to leave for any other reason you have to rebook on that training part, it is not possible to only attend the days missed.

Changes requested by phone cannot be accepted.

Delegates who are unable to attend face-to-face courses due to government health directives not in place at the time of registration, may transfer their attendance to a future date if an online alternative is not available.

Cancellations of Parts 1, 2 or 3

No refunds are permitted when a cancellation is made less than 4 weeks before the first day of your training.

Between 4 to 6 weeks prior to the first day of the training, a 50% refund will be made if you cancel.

Between 6-8 weeks prior to the first day of the training, a 75% refund will be made if you cancel.

A full refund will be offered if you cancel your training 8 weeks or more before the start of the training. Please note you are only permitted to cancel one training.

If an employer is funding the course, and the payment is delayed by 3 months or more the delegate will be charged the course fees. If the delegate books on the course and an invoice is raised and we have confirmed your place, the cancellation fees still apply and your employer will be charged if you cancel your training out of the cancellation period.

Transfer and Cancellations of EMDR Refresher days or EMDR workshops

Transfers relating to these workshops are permitted up to 3 working days prior to the workshop.

If a cancellation is made 2 weeks or more before start date, the cost of the workshop will be refunded, less a cancellation fee of £20. This is necessary to cover bank and administrative charges we face in issuing refunds.

No refund will be given if cancellation is made 14 calendar days or less. Including non-attendance on the day due to illness/bereavement/travel.

Cancellation in Exceptional Circumstances

Delegates who are unable to attend face-to-face workshops due to government health directives not in place at the time of registration, may transfer their attendance to a future date if an online alternative is not available.

Cancellation or Postponement of Courses by Dr Button EMDR Training

In the unlikely event of that Dr Button EMDR Training need to cancel or postpone the course for reasons outside of our control, Dr Button EMDR Training will not be liable for travel and/or accommodation costs incurred. You are advised to purchase travel insurance.

The full registration fee will be refunded or alternative dates arranged or we will replace our EMDR trainer with another EMDR Europe Approved trainer where possible.

Unpredictable cancellations such as the COVID outbreak, are beyond the control of Dr Button EMDR Training and delegates. To ensure we can continue to provide training that is reliable and safe, it may be necessary to change delivery terms at short notice.

For all courses, Dr Button EMDR Training reserves the right to transfer face-to-face training to an on-line format if required by government health directives that disrupt attendance. This is the preferred way of managing disruptions for all training and workshops.

If Dr Button EMDR Training needs to cancel a course in exceptional circumstances, delegates will be offered a full refund, or the option of transferring to another workshop. Dr Button EMDR Training cannot reimburse any expenses incurred.

Dr Button EMDR Training reserves the right to cancel or reschedule any workshop for which sufficient registrations are not received up to 2 weeks prior to the workshop starting date. Existing registrants will be sent a full refund. Registrations may be transferred to a future workshop if preferred.  Dr Button EMDR Training cannot reimburse any expenses incurred.

Training requirements:

There shall be at least 8 weeks between training parts to allow for practice and supervision, according to regulations set out by the accrediting body, EMDR Europe.

Attendance in full at all training days and supervision groups is needed in order to receive the final CPD certificate of attendance. You are not permitted to leave early, e.g. for childcare reasons or appointments.  You are also required to actively participate in every element of the trainings in order to receive your certificate of completion.  Any elements of the training that are missed cannot be made up another time. Delegates arriving more than 15 minutes after the start time or leaving more than 15 minutes before closing will not receive CPD credits as they will not be considered to have attended the full training.

Delegates are required to use EMDR Therapy with a minimum of three clients over the duration of the 3 part training.

A key requirement of the training is to undertake practical exercises in the administration of EMDR. During these exercises delegates will be asked to work in pairs/triads on real issues under the supervision of an experienced EMDR Consultant/Facilitator.  Delegates will both give and receive EMDR from other delegates.  This ensures delegates appreciate the subjective experience of receiving EMDR, and provides valid training experiences for fellow delegates.

While we find that delegates value this opportunity, both as therapist and client, the experience for some can be unsettling and we would ask that you do not attempt to process significant traumatic experiences on the training courses. These practice sessions are for training purposes only and not for personal therapy.  Your trainer/facilitator will advise regarding what experiences are more suitable to process on trainings.

You should be aware that it is not unusual for a distressing memory to be linked to other experiences that might surface during or after the practice sessions. By registering for training, you affirm that you have adequate emotional regulation strategies and resources and that you are capable of using these to manage distress both during and after EMDR trainings/courses.  The same word of caution applies to exposure to the content of traumatic material during case consultation during the courses.

EMDR training courses also require you to watch full and in-depth video footage of real life EMDR sessions.  Whilst this is a powerful experience to observe, for some delegates it can be triggering. By registering for Dr Button EMDR trainings; you are indicating that you understand that as a delegate you will be required to observe clinical footage of trauma processing, and that you will be required to process some distressing or overwhelming experiences of your own during the training.  By signing up to the training you agree to take responsibility for your emotional wellbeing, and to ensure you have access to adequate emotional support during and following the training.

Delegates with physical/mental health conditions that may affect full participation in the course, should discuss their situation with the trainer prior to registering for training. Failure to disclose relevant health concerns that may impact full participation in the course, could result in dismissal from the training without refund.

By signing up to Dr Button EMDR Trainings or workshops, you agree to show respect to all other delegates and Dr Button EMDR Training staff at all times. Failure to do so may result in you being asked to leave the course with no refund.

Manuals and Certificates

You will be issued one manual per part of training. Replacement if lost will be charged at £20 excluding postage and packaging.

Training certificates and CPD certificates (where relevant) are provided once you supply us with the associated completed evaluation forms.  If attending an in-person this will be completed on the day. If attending online you will be emailed an electronic evaluation form and your certificate will be sent to you electronically on receipt of your evaluation form.

Since the trainings are accredited by EMDR Europe, we are required to request that all delegates evaluate our trainings. This is to ensure that we comply with EMDR Europe standards and that you are always provided with the most up to date and relevant training.

We can only provide a missing or replacement certificate up to 2 years post training date and we will only provide one replacement certificate per training/course.

We retain course attendance data and certificates for a period of three years from the date of completion. After this period, we do not store or maintain any data older than three years. By using our services, you consent to this data retention policy**

Online Technical Considerations

During online training and workshops, it is important that you keep your cameras on. Trainers and facilitators need to be able to verify that you were in attendance. It is also important that we are able to communicate with you as necessary.   You will need access to reliable internet that allows use of camera and microphone. You need to be in suitable venue to participate fully. Please do not attend trainings or workshops from your car or other unsuitable environment.

To ensure clinical procedures can be followed, the upper part of your body and head need to be in full clear view at all times.  Please minimise background distractions for the benefit of other delegates.

We use Zoom for our online webinars. We request that prior to the online course you have downloaded and  are familiar with Zoom prior to commencement. Information is available at: https://support.zoom.us/hc/en-us/articles/201362193  If you have any questions prior to the training please contact [email protected]

During trainings or workshops you must have back-up in case of internet problems. It is recommended that you a mobile phone or other device charged and readily accessible. The Zoom app should be downloaded in advance on these devices in case it is needed at any time.

Complaints

Should you have any concerns or complaints about the content or delivery of the training/worshops, please contact Dr Button to discuss the issues and seek resolution. [email protected]

Copyright

The copyright and other intellectual property rights in relation to course materials, logos and practical exercises remain the sole and exclusive property of Dr Button EMDR Training. In attending the course, you agree that you will not copy or permit to be copied any of the course materials, nor disclose or permit the disclosure, sell or otherwise pass on those materials to others, unless agreed in writing with Dr Button EMDR Training. The training materials are subject to copyright.

Delegates must not:

• Record any elements of the training/workshops in any form – including audio, video or photograph
• Share the training materials without the written permission of Dr Button EMDR Training
• Distribute any of the materials, except to clients where permitted – this will be made explicit on the trainings/workshops.

We ask that you maintain full professionalism during the training under your professional and governing body standards.

I have read and accept these Terms and Conditions